Product Return Policy for FantasyHubs.com
Effective Date: 2/23/2024
At FantasyHubs.com, we are committed to providing our customers with high-quality products and exceptional customer service. Due to the nature of the products we sell and in order to ensure the safety and health of our shoppers, we maintain a strict return policy. Please read the following terms carefully.
Final Sales:
All sales made through FantasyHubs.com are considered final once they are shipped from our facility. Due to the intimate nature of our products and for the safety of our customers, we cannot accept returns or exchanges for any products once they have been dispatched, except in the case of a manufacturer defect.
Returns Due to Manufacturer Defect:
If you receive a product that is defective due to manufacturing errors, you may return the item for an exchange of the same product within 14 days of receipt. To be eligible for an exchange, please ensure that:
- You notify us within 14 days of receiving your order about the defect. Late notifications beyond this period cannot be accommodated.
- The product is returned in its original packaging, with all original included items, and without any signs of use.
- You provide a receipt or proof of purchase along with your return request.
Process for Returning Defective Products:
- Contact Us: To initiate a return due to a manufacturer defect, please contact our customer service team at [Insert Contact Information]. Provide a detailed description of the defect and include photographic evidence if possible.
- Return Authorization: Our customer service team will review your return request. If your return is approved, you will receive a return authorization number and instructions on how to return your product.
- Shipping: You will be responsible for shipping the defective product back to us. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Inspection: Upon receiving your return, we will inspect the product to confirm the defect. If the return is approved, we will proceed with shipping a replacement of the same product to you at no additional cost.
Please note, exchanges are only available for the exact same product and cannot be substituted for a different product.
Exceptions:
The above policy does not apply to products that are damaged through misuse, lack of care, mishandling, accident, abuse, or other abnormal use.
Contact Us:
If you have any questions regarding our Product Return Policy, please do not hesitate to contact us at [Insert Contact Information]. We are here to help and ensure your shopping experience with FantasyHubs.com is satisfactory.